MaxSys is currently looking for an Administrative Services, Intermediate for our Federal Client.
Secondary school diploma is required
Must clearly demonstrate 2 years experience within the past 5 years capturing information using an electronic tracking system.
Must clearly demonstrate 2 years experience within the past 5 years Using electronic reference tools for the purposes of researching and resolving client inquiries
Must clearly demonstrate 2 years experience within the past 5 years Composing correspondence
Must clearly demonstrate 1 year experience within the past 5 years Developing and implementing procedures, processes and policies
Must clearly demonstrate 2 years experience within the past 5 years Answering queries from the general public
Identify, summarize and prioritize the essential elements of large quantities of information (email, phone calls, in person), inquiries and client service requests from a wide range of sources. Effort is required to compile, organize, review and manage the flow of inquiries, information and documents into various subject files based on the nature of the documentation, and to respect deadlines.
Explains, demonstrates and coaches new and current clients on basic legislative requirements, training requirements and administrative support; and under direction, delivers guidance on more complex health and safety support services, such as ergonomic processing to internal clients.
Participate in the coordination of training sessions.
Communication skills such as listening, reading and comprehension to read, understand, apply and ensure compliance with various administrative directives and procedures as well as to inform management and staff of requirements; to understand information and requests, ask for clarifications and search for information and material related to services provided. Writing and verbal skills to prepare routine correspondence and other documents, to explain and clarify procedures and to respond to or redirect various requests for services from clients, managers, staff, internal and external service providers
Provide input in the drafting of standard operating procedures (SOPs) related to client support services to assist supervisors in identifying and resolving issues with service delivery
Security Clearance: Enhanced Level
If you meet all the above requirements, please send your resume today to Katherine Spallin at:
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you.*
|Application Deadline||January 25, 2019|
|Experience Required||2 years|