Professional Consulting - Mississauga

Our client in Banking and Finance Industry is seeking Bilingual Assistance First Response Coordinator for Mississauga location. This is a permanent position.

What is the opportunity? 
As a bilingual Assistance First Response Coordinator you will be a responsive, first point of contact role focused on delivering professional and attentive service to clients when initiating and providing pre-on-post trip assistance to clients in a 24/7 environment .   You will take personal accountability for delivering superior client experience including effective problem resolution.  You will identify the client’s primary needs, offer value-added advice and proactively action claims to effectively manage medical, operation and reputational risk.
What will you do?
• Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provide insurance benefit and claims information
• Assess, handle and triage incoming calls and initiate outbound calls to service partners
• Provide on-trip assistance to clients as required:
o referrals for medical care
o airline flight arrangements
o hotel arrangements
• Take notice of new claims pre and post trip and provide guidance on benefit eligibility
• Demonstrate commitment to taking ownership and accountability of client problems at first point of contact
• Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients
What will you need to succeed?
Must have
• Must be fluent in both French and English, written and spoken
• Superior written and spoken communication skills
• Exceptional analytical thinking skills to weigh cost effectiveness and reputational impact to clients
• Advanced decision making abilities in time sensitive situations
• Ability to empathize with clients and manage sensitive situations with maturity and respect
Nice to have
• Travel claims knowledge considered an asset                                                                 
Special Conditions
You will need to be available to work in a 24/7 call center office environment.  You will be working a variety of shifts; early morning, evening, overnights and weekends as scheduled by Work Force Management Team.
What’s in it for you?
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated software tools to boost your productivity
To apply, please send your resume to:

Position Type Full Time
Application Deadline July 11, 2019
Experience Required 2-6 months
Job Duration Permanent
Education Required Bachelors