Our client in Banking and Finance Industry is seeking Bilingual Assistance First Response Coordinator for Mississauga location. This is a permanent position.
What is the opportunity?
As a bilingual Assistance First Response Coordinator you will be a responsive, first point of contact role focused on delivering professional and attentive service to clients when initiating and providing pre-on-post trip assistance to clients in a 24/7 environment . You will take personal accountability for delivering superior client experience including effective problem resolution. You will identify the clients primary needs, offer value-added advice and proactively action claims to effectively manage medical, operation and reputational risk.
What will you do?
Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provide insurance benefit and claims information
Assess, handle and triage incoming calls and initiate outbound calls to service partners
Provide on-trip assistance to clients as required:
o referrals for medical care
o airline flight arrangements
o hotel arrangements
Take notice of new claims pre and post trip and provide guidance on benefit eligibility
Demonstrate commitment to taking ownership and accountability of client problems at first point of contact
Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients
What will you need to succeed?
Must be fluent in both French and English, written and spoken
Superior written and spoken communication skills
Exceptional analytical thinking skills to weigh cost effectiveness and reputational impact to clients
Advanced decision making abilities in time sensitive situations
Ability to empathize with clients and manage sensitive situations with maturity and respect
Nice to have
Travel claims knowledge considered an asset
You will need to be available to work in a 24/7 call center office environment. You will be working a variety of shifts; early morning, evening, overnights and weekends as scheduled by Work Force Management Team.
Whats in it for you?
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated software tools to boost your productivity
To apply, please send your resume to: firstname.lastname@example.org
|Position Type||Full Time|
|Application Deadline||July 11, 2019|
|Experience Required||2-6 months|