?Our Client in the Telco Industry is seeking a Bilingual Customer Service Representative in their Montreal office.
* You will deliver a personalized service all the while exceeding one of our main clients expectations.
This will include doing more than one action at once such as responding to a multiple requests such as orders or repair issues. Your role will ask you to work jointly with your colleagues, the warehouse and even the client.
We are a small division within the greater company family, more precisely, a dedicated service center to radio users. Your experience with customers united to the training given, will make you an unparallel radio agent.
Your tasks consist of answering to radio installation and repair requests. Also, you will document cases with received information and complete the appropriate orders using our internal tools SBT and First wave. Your numerous email and verbal contacts with national service providers will permit to create relationship. Sharing among members of this small team permits a better client service and uncommon team spirit.
Your main responsibilities
Able to work on more than one file at any given time
Have a excellent analytical sense and problem resolution
Work easily in an ambiguous environment
Know Windows quite well
Have a minimum of 3 years in customer service
Manage several conflictual priorities
Learn quickly in an ever changing environment
Pass security verification required by our client
Your tasks consist of answering to radio installation and repair requests
Willing to work in a stable environment where data entry is as important as the conversation
Bring ideas to improve ways of doing things
Please submit your resumes to: firstname.lastname@example.org
Please Note: Due to high volume of resumes recieved only qualified candidates will be contacted.
|Application Deadline||June 9, 2017|
|Experience Required||2 years|
|Job Duration||1 year|
|Education Required||College Diploma|