Information Technology - Montreal

Our client in Telco Industry is seeking Bilingual Help Desk Support Intermediate for Montreal location. This is a 7 months contract position.
 
 
Description:
Working independently to resolve IT issues for On Air production, supporting newsrooms, studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally you will participate in system maintenance, hardware upgrades, and installation and support of business applications
 
The role:
Working independently to resolve IT issues for On Air production, supporting newsrooms, studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally you will participate in system maintenance, hardware upgrades, and installation and support of business applications.
 
Job Duties / Accountabilities:
• Supporting 3 main sites for Desktop and On-Air support. Must be flexible to travel between sites.
• Ability to work independently at all times
• Work with users and other technical personnel to resolve problems
• Responsible for On Air production support including newsrooms/studios/control rooms
• Knowledge of Production applications an asset (iNews, PRX, Harris systems)
• Answers telephone support requests
• Manage assigned tickets in a timely fashion
• Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
• Work with users and other technical personnel to resolve problems
• Participates in system maintenance, upgrades, etc
• Installs / upgrades business applications
• Supports remote access (Citrix, VPN, WAN) to business applications
• Supports corporate email on mobile devices
• Creates and updates technical documents for knowledge database
 
Essential Qualifications / Competencies:
• Bilingual (French and English): Advanced level of French required
• Flexible to work evenings and weekends if required
• Minimum of 2 years experience with:
• Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010
• Knowledge of network technologies (TCP/IP VPN, DHCP)
• Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
• Experience with mobile devices and (McAfee  EMM/BES12)
• Experience using SCCM (remote control console)
• Experience with Exchange Management Console – (2010)
• Experience with Active Directory
• Experience with HP Service Manager
• Strong time management and organizational skills
• Strong communication skills and ability to work well under pressure
• Diploma or Degree in Computer Studies or related field an asset.
 
Working Conditions:
• Hours of work are 37.5 hours per week. Overtime as required.
• Must be able to lift 30lbs (13.6kg), to move computer equipment.
• Client is dedicated to equality in the workplace.
 
 
To apply, please send your resume to: r.bagga@maxsys.ca

Position Type Contract
Application Deadline June 7, 2019
Experience Required 2 years
Job Duration 6 months
Education Required College Diploma