Professional Consulting - Mississauga

Our client in Banking and Finance Industry is seeking Bilingual Personal Banker for Mississauga location. This is a 6 months contract position.
This is primarily an inbound contact center. These individuals will be handling incoming requests from different lines of business including Investorline – general inquiries, helping with online navigation, and password resets.
This is a team of 16 people – 3 members in MTL.
The team is close-knit but business-minded.
They have strong work ethic.
EVP (Employee Value proposition):
These individuals would have the opportunity to learn about Investor line (TFSA & RRSP etc.)
Individuals looking to get their foot the door will have the opportunity to build a future at the bank.
There is the opportunity for a conversion to FTE.
There is opportunity to move around within the bank across different departments.
RESPONSIBILITIES INCLUDE (but are not limited to):
• Handle incoming requests in regards to general inquiries, helping with online navigation, doing password resets.
• Candidates will be following risk and compliance model.
• They will have to direct calls to different departments.
• First call resolution
• Providing alternate solutions to clients

• Excellent verbal and written communication skills – candidates have to be fully bilingual (English & French)
• Being able to multi task and work across multiple systems
• Some Investment knowledge
• They must have strong phone etiquette
• Strong computer skills
• CSC or IFIC would be a very nice to have
• 0-2 years’ worth of experience overall within customer service.
• Prior banking/FI experience
• Being able to learn multiple systems
• Strong communication skills
• Strong work ethic
• Ability to think outside the box
• Strong analytical skills
• Ability to multitask with ease
• Good problem-solving skills
• Strong interpersonal skills
Post-secondary education is preferred.
To apply, please send your resume to:

Position Type Contract
Application Deadline June 7, 2019
Experience Required 1-3 months
Job Duration 6 months
Education Required College Diploma