Our client in Banking and Finance Industry is seeking Bilingual Personal Banker for Mississauga location. This is a 6 months contract position.
This is primarily an inbound contact center. These individuals will be handling incoming requests from different lines of business including Investorline – general inquiries, helping with online navigation, and password resets.
This is a team of 16 people – 3 members in MTL.
The team is close-knit but business-minded.
They have strong work ethic.
EVP (Employee Value proposition):
These individuals would have the opportunity to learn about Investor line (TFSA & RRSP etc.)
Individuals looking to get their foot the door will have the opportunity to build a future at the bank.
There is the opportunity for a conversion to FTE.
There is opportunity to move around within the bank across different departments.
RESPONSIBILITIES INCLUDE (but are not limited to):
Handle incoming requests in regards to general inquiries, helping with online navigation, doing password resets.
Candidates will be following risk and compliance model.
They will have to direct calls to different departments.
First call resolution
Providing alternate solutions to clients
TOP SKILLS / EXPERIENCE:
Excellent verbal and written communication skills – candidates have to be fully bilingual (English & French)
Being able to multi task and work across multiple systems
Some Investment knowledge
They must have strong phone etiquette
Strong computer skills
NICE TO HAVE SKILLS/EXPERIENCE:
CSC or IFIC would be a very nice to have
0-2 years worth of experience overall within customer service.
Prior banking/FI experience
Being able to learn multiple systems
Strong communication skills
Strong work ethic
Ability to think outside the box
Strong analytical skills
Ability to multitask with ease
Good problem-solving skills
Strong interpersonal skills
Post-secondary education is preferred.
To apply, please send your resume to: firstname.lastname@example.org
|Application Deadline||June 7, 2019|
|Experience Required||1-3 months|
|Job Duration||6 months|
|Education Required||College Diploma|