TOP SKILLS / EXPERIENCE:
3+ years of Customer Service experience strong sense of customer service external clients are customers, and internal (sales).
Positive and energetic attitude, with self-starter mentality this individual needs to be a team player.
Good customer service experience patient and flexible***
Technical amplitude: They may have customer asking them technical question where troubleshoot on the phone. They even have tools that show the customers screens etc.
They have to be able to Word, Excel
Strong Problem solving skills.
Bilingual with French: written and verbal communication needed.
NICE TO HAVE SKILLS/EXPERIENCE:
1+ recent years experience working within a Banking/FI environment.
Proven experience wearing multiple hats in various roles and dealing with a variety of different situations with poise and professionalism.
Remote deposit capture scanner system (customers scan cheques, and its uploaded to their account).
Previous experience/knowledge of cash management products.
Written and spoken English is extremely important
Strong communication skills Written, Verbal, Comprehension
High attention to detail
Manage multiple priorities
Being able to multiple tasks
Busy department need to be independent
Being able to follow direction
Candidates should have a professional demeanor
Dependable – understand to show up on time, no excuses.
Strong communication skills
University Graduate with degree in related field- Highly advantageous
High School diploma – required
RESPONSIBILITIES INCLUDE (but are not limited to):
End to end implementation of the product + end to end support
Call the client and ensure they are comfortable with the product
Walk customers through the service
Services/products: fulfilling services to commercial customers
Payment processing/cash management solutions for corporate customers (EFTs electronic fund transfers).
Training clients on how to use the services
Dealing with internal/external customers
Interaction with sales reps (internal)
Volumes: 5 requests a day (20 or so in progress)
Managing ones time effectively
Resumes to: email@example.com
|Application Deadline||December 3, 2017|
|Experience Required||1-2 years|
|Job Duration||6 months|
|Education Required||High School|