Customer Service - Toronto


TOP SKILLS / EXPERIENCE:

• 3+ years of Customer Service experience – strong sense of customer service – external clients are customers, and internal (sales).

• Positive and energetic attitude, with self-starter mentality – this individual needs to be a team player.

• Good customer service experience – patient and flexible***

• Technical amplitude: They may have customer asking them technical question where troubleshoot on the phone. They even have tools that show the customers screens etc.

• They have to be able to Word, Excel

• Strong Problem solving skills.

• Bilingual with French: written and verbal communication needed.

NICE TO HAVE SKILLS/EXPERIENCE:

• 1+ recent years’ experience working within a Banking/FI environment.

• Proven experience wearing multiple hats in various roles and dealing with a variety of different situations with poise and professionalism.

• Remote deposit capture – scanner system (customers scan cheques, and it’s uploaded to their account).

• Previous experience/knowledge of cash management products.

SOFT SKILLS:

• Written and spoken English is extremely important

• Strong communication skills – Written, Verbal, Comprehension

• High attention to detail

• Manage multiple priorities

• Being able to multiple tasks

• Busy department – need to be independent

• Being able to follow direction

• Candidates should have a professional demeanor

• Fast learner

• Dependable – understand to show up on time, no excuses.

• Strong communication skills

EDUCATION/CERTIFICATIONS:

• University Graduate – with degree in related field- Highly advantageous

• High School diploma – required

RESPONSIBILITIES INCLUDE (but are not limited to):

• End to end implementation of the product + end to end support

• Call the client and ensure they are comfortable with the product

• Walk customers through the service

• Services/products: fulfilling services to commercial customers

• Payment processing/cash management solutions for corporate customers (EFTs – electronic fund transfers).

• Training clients on how to use the services

• Dealing with internal/external customers

• Interaction with sales reps (internal)

• Volumes: 5 requests a day (20 or so in progress)

• Managing one’s time effectively

Resumes to: e.morozova@maxsys.ca

MAX123

Position Type Contract
Application Deadline December 3, 2017
Experience Required 1-2 years
Job Duration 6 months
Education Required High School