Information Technology - Montreal

?Our client in the Telco industry is seeking a BilingualSystems/Network Monitoring Tools Analyst (BMC Patrol/Zabbix/Tivoli)

Reporting to the Senior manager, Systems architecture, the incumbent is a technical specialist who contributes to the support of several server and applicative surveillance tools as part of the delivery of Bell’s Managed Services environments for customer networks, security, VoIP and servers. Network/Server Monitoring Tools include:BMC Patrol, SCOM, ZABBIX, Tivoli and Smarts suite of tools amongst others.

The successful candidate will meet all requirements for customers supported by Managed Services Operations. 

Key Responsibilities: 
•Develop and deliver monitoring services based on several tools, such as the BMC Patrol, SCOM, ZABBIX, Tivoli and Smarts suite of tools.
•Resolve critical incidents from monitoring infrastructure and tools.
• Develops and evolves network management tools by working closely with operational users 
• Assists operational partners to resolve critical incidents within SLA timeframes, escalates issues when necessary 
• Understands and facilitates network access/authentication processes. 
• Ensures the integrity, consistency and continuous performance of management tools. Supports incident troubleshooting and complex problems resolution. 
• Integrates new customer within the monitoring and performance toolset. 
• Manage applicative software issues, documents and implements fixes within a defined release window. 
• Performs software platform upgrades and installations. 
• Participates in the development and testing of implementation strategies to ensure the integration and stability of management tools. 
• Participates in the planning and coordination of deliverables and contributes to timelines establishment for projects and release windows. 
• Performs software platform upgrades and installations.

To apply please send your resume to:

Position Type Contract
Application Deadline May 18, 2017
Experience Required 4 years
Job Duration 1 year
Education Required Bachelors