Professional Consulting - Halifax

MaxSys Staffing is currently looking for an experienced Client Advocate – Pain Remedy for our client based out of Toronto, Ontario. The Client Advocate – Pain Remedy is a key player on the Pain Remedy Program (PRP) team and is responsible for the delivery of clinical support and case management for clients with the goal of returning to a functional life, including work. You will ensure efficient management and progression of member cases across all functions of the PRP and work directly with members to implement and measure progress against action plans. This is a work-from-home position.

Major Responsibilities of the Client Advocate – Pain Remedy:
• You serve as the navigator for members during their PRP participation, ensuring the highest possible member experience and dedicated communication on case progression and next steps
• Facilitate communication between the medical team, physician experts, case manager and customers relative to acuity of injuries sustained, treatment indications and recovery projections
• You will assist with medical information gathering (hospital records, films, diagnostic tests), when needed to allow optimal expert analysis
• Exhibit understanding of a wide range of diagnoses, prognosis and treatment plans to assist in the engagement of appropriate expert specialists
• Evaluate and summarize clinically pertinent issues from extensive medical records for expert review
• Coordinate and host case reviews including expert physicians, case managers, carrier and reinsurance/excess carrier participants
• Facilitate coordination of the teams recommendations in a timely and dedicated manner
• Maintain internal Quality Assurance standards for reporting case progress and outcomes
• Meet defined service standards for speed of case progression, overall quality, and member happiness
• Ensure compliance with privacy legislation such as the Mental Health Act and Personal Health Information Protection Act (PHIPA)
• Perform other duties, as directed
• REMOTE work is possible
Qualifications of the Client Advocate – Pain Remedy:
• Registered Nurse
• 5-plus years of case management, pain management and/or rehabilitation experience
• RN required, Bachelor’s Degree preferred
• Bi-lingual in English/French is a strong asset
• Registered Nurse in good standing with governing College
• Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the care coordinator role, case management, clinical assessment and intervention and documentation of care
• Advanced assessment and diagnostic reasoning skills
• Excellent interpersonal and communication skills (written and verbal)
• Excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities
• Understanding of data analysis and ability to interpret results
• You are highly proficient in using technology including: computers, software programs such as Microsoft Word, PowerPoint, SalesForce, and Outlook & Excel
• Ability to adapt to a dynamic work environment in a growing company with rapidly growing service lines and client base

To apply please contact Tara Stewart at:

Phone: 902.444.3305 or fax resume to 902.444.3306 or respond to this ad with resume attached to apply. Please note: While we thank all those that apply, only qualified applicants will be selected for an interview.

Position Type Full Time
Application Deadline May 31, 2019
Experience Required 1-2 years
Job Duration Permanent
Education Required Bachelors