Professional Consulting - Halifax

MaxSys Staffing is currently looking for a Client Advocate for our client based out of Toronto, Ontario. The Client Advocate is a key player on the Mental Health Disability Management (MHDM) team, has a background as a Social Worker, Registered Nurse or Occupational Therapist and is responsible for the delivery of clinical support and case management for members with mental health illnesses and/or symptoms. You will ensure efficient management and progression of member cases across all functions of the MHDM program and work directly with members to implement and measure progress against action plans. This is a work from home position.

Major Responsibilities of the Client Advocate:
• Serve as the navigator for clients during their MHDM program participation, ensuring the highest possible member experience and dedicated communication on case progression and next steps
• Conduct preliminary intake and psychological inventories/tests as directed by psychology and psychiatry experts on the team
• Schedule treatment action plan discussions between clients and clinicians as needed
• Support clinicians with a variety of other tasks as needed
• Meet defined service standards for speed of case progression, overall quality, and member happiness
• Ensure compliance with privacy legislation such as the Mental Health Act and Personal Health Information Protection Act (PHIPA)
• Provide training and education to members, third party partners and internal partners on a multitude of subjects, from administrative tasks such as how to use video conferencing tools to more in depth topics, such as how the MHDM program works
• Assist in building the company’s network of quality mental health community resources and partners
• Liaise with third party partners to ensure a flawless case management process with measurable outcomes and metrics
• Collaborate with client and member to develop action plans to achieve successful stay at work or timely and safe return to work
• Perform other duties, as directed
Qualifications of the Client Advocate:
• Bachelor’s Degree preferred
• Bilingual in English/French an asset
• Registered professional and in good standing with governing College (eg. Registered Nurse, Registered Occupational Therapist, Registered Social Worker)
• Proven ability to work effectively as part of an interdisciplinary team and demonstrate competence in performance of the care coordinator role, case management, clinical assessment and intervention and documentation of care
• Experience working in the mental/behavioral health field required
• Knowledge and experience in both physical and mental health, psychosocial issues, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques
• Knowledge of the mental health system
• Advanced assessment and diagnostic reasoning skills
• Excellent interpersonal skills and communication skills (written and verbal)
• Excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities
• Understanding of data analysis and ability to interpret results
• Highly Proficient in using technology including: computers, software programs such as Microsoft Word, PowerPoint, SalesForce, Outlook & Excel
• Ability to adapt to a dynamic work environment in a growing company with rapidly growing service lines and client base
To apply please contact Tara Stewart at:

Phone: 902.444.3305 or fax resume to 902.444.3306 or respond to this ad with resume attached to apply. Please note: While we thank all those that apply, only qualified applicants will be selected for an interview.

Position Type Full Time
Application Deadline May 31, 2019
Experience Required 1-2 years
Job Duration Permanent
Education Required Bachelors