Customer Service - Toronto

Our client in Banking & Finance industry is seeking a Client Service Advisor in Toronto. This is a 12 months contract position.
 
Job Description:
 
EVP (Employee Value Proposition):
• Forward thinking team and instrumental to the line of business and the bank as a whole
• Helps foster a great work experience and is a an excellent career stepping stone
 
CULTURE:
• Open floor concept
• Teamwork heavy and being able to work independently
Role Responsibilities Include (but are not limited to):
• Incoming calls inquiring of day to day activities on account
• Action email/fax requests; includes wire inquiries, EFT amend, Bank Drafts etc.
• Assist internal partners and existing/new on boarded customers with inquiries/requests
• 50-70 calls per day most requests are received via email and fax
• Will receive up to 10+ requests per day
• SLA of same day response to clients.
• Ticket must be opened within 24 hours
• Close tickets within the established SLA
• Must action Fraud requests as a priority
• Answering email/phone requests simultaneously
• High volumes
 
Must-Have Skills:
• 3 years related job exposure
• Branch banking and operational process knowledge
• Strong client focus and interpersonal skills.
• Excellent oral and written communication
• Problem resolution, analytical & organizational skills.
• Able to multi-task in a fast paced environment.
• Must work well in a team environment
 
Nice-to-Have:
• Knowledge of Treasury Management products and services,
• FI experience branch or corporate
• Bilingual
 
Soft Skills:
• Organization
• Multitasking
• Analytical
• Problem solving
• Detail orientation is really important
 
Educational Requirements:
• College diploma/university degree preferred
 
To apply, send your updated resume to: k.sinha@maxsys.ca
Candidates must be in Canada and with valid work permit for being able to apply for this role.

Position Type Contract
Application Deadline July 5, 2019
Experience Required 3 years
Job Duration 1 year
Education Required Bachelors