Our client in Banking & Finance industry is seeking a Client Service Advisor in Toronto. This is a 12 months contract position.
EVP (Employee Value Proposition):
Forward thinking team and instrumental to the line of business and the bank as a whole
Helps foster a great work experience and is a an excellent career stepping stone
Open floor concept
Teamwork heavy and being able to work independently
Role Responsibilities Include (but are not limited to):
Incoming calls inquiring of day to day activities on account
Action email/fax requests; includes wire inquiries, EFT amend, Bank Drafts etc.
Assist internal partners and existing/new on boarded customers with inquiries/requests
50-70 calls per day most requests are received via email and fax
Will receive up to 10+ requests per day
SLA of same day response to clients.
Ticket must be opened within 24 hours
Close tickets within the established SLA
Must action Fraud requests as a priority
Answering email/phone requests simultaneously
3 years related job exposure
Branch banking and operational process knowledge
Strong client focus and interpersonal skills.
Excellent oral and written communication
Problem resolution, analytical & organizational skills.
Able to multi-task in a fast paced environment.
Must work well in a team environment
Knowledge of Treasury Management products and services,
FI experience branch or corporate
Detail orientation is really important
College diploma/university degree preferred
To apply, send your updated resume to: email@example.com
Candidates must be in Canada and with valid work permit for being able to apply for this role.
|Application Deadline||July 5, 2019|
|Experience Required||3 years|
|Job Duration||1 year|