Office Admin & Legal - Toronto

Our client in Banking and Finance Industry is seeking a Client Service Advisor (Junior) for Toronto location. This is a 3 months contract position.
 
Job Description: Client Service Advisor
We believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America’s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense
 
Job Purpose/Mandate:
The Client Service Advisor supports the bank’s strategy for growing market share and maximizing profitability of client relationships by ensuring prompt and effective resolution of service issues for corporate clients; acting as the first point of contact.  The Client Service Advisor is responsible for pro-active management of the service coverage relationship; accurately documenting issues and resolution. As part of ongoing client interactions, the Client Service Advisor is also responsible for identifying enhancements which may result in sales opportunities, product, operational or process improvements.  The role also ensures that knowledge is disseminated to the client service team as a whole, through practices of knowledge sharing, training and peer coaching. 

GROUP/PROJECT INFO:
• We believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America’s highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense 
 
EVP (Employee Value proposition):
• Forward thinking team and instrumental to the line of business and the bank as a whole
• Helps foster a great work experience and is a an excellent career stepping stone
 
CULTURE:
• Open floor concept
• Teamwork heavy and being able to work independently
 
Role Responsibilities Include (but are not limited to):
• Incoming calls inquiring of day to day activities on account
• Action email/fax requests; includes wire inquiries, EFT amend, Bank Drafts etc.
• Assist internal partners and existing/new on boarded customers with inquiries/requests.
• 50-70 calls per day most requests are received via email and fax
• Will receive up to 10+ requests per day
• SLA of Same day response to clients.
•Ticket must be opened within 24 hours
• close tickets within the established SLA
•Must action Fraud requests as a priority. 
• answering email/phone requests simultaneously
• high volumes 
 
Must-Have Skills:
• 3 years related job exposure
• Branch banking and operational process knowledge
• Strong client focus and interpersonal skills.
• Excellent oral and written communication
• Problem resolution, analytical & organizational skills.
• Able to multi-task in a fast paced environment.
• Must work well in a team environment

Nice-to-Have:
• Knowledge of Treasury Management products and services, • FI experience branch or corporate
• Bilingual
 
Soft Skills:
•Organization
•Multitasking
•Analytical
•Problem solving
•Detail orientation is really important
Educational Requirements:
•College diploma/university degree preferred
 
 
To apply, please send your resume to: a.ravi@maxsys.ca

Position Type Contract
Application Deadline May 21, 2019
Experience Required 3 years
Job Duration 3 months
Education Required College Diploma