MaxSys Staffing is currently looking for a remote Clinical Operations Support Coordinator for our client based out of Toronto, Ontario. The Coordinator partners closely with the clinical team from their home office to ensure timely and accurate case completion and full member satisfaction. They use their customer service skills and knowledge to efficiently manage incoming and outgoing phone calls, transfers to clinicians, schedule intakes and other appointments with clinicians and provide the highest level of service.
Major Responsibilities of the Clinical Operations Support Coordinator:
Provide exceptional service to members; represent the company and our services in a professional, member-centric manner through a variety of communication channels including incoming and outgoing calls, emails and chats
Provide regular case updates, escalate case information as needed and demonstrate an appropriate sense of urgency throughout case management
Work with the case team to ensure support of members, facilitate and expedite cases
Ensure clear, concise and thorough case documentation in the case management system
Gather and confirm eligibility information
Demonstrate empathy and actively listen to members during all interactions
Ensure the highest quality and timeliness for all outgoing reports and communications
Schedule member appointments with clinical staff
Research and solicit medical experts utilizing the expert database and clinical recommendations
Ensure compliance with HIPAA rules and regulations with all parties encountered in the process
Qualifications of the Clinical Operations Support Coordinator:
High School or equivalent required
Minimum of 2 years college preferred
3 5 years experience working in a customer oriented environment preferably in Healthcare
Proficient using PC technology software programs such as Microsoft Word, Outlook, Excel
LPN, Nursing Students, Certified Nursing Assistant training a PLUS
Bilingual English, French
Demonstrated ability to exceed customer expectations with a focus on issue resolution.
Excellent telephonic communication skills.
Ability to explain concepts in a clear and articulate manner.
Ability to write clear and proficient call synopses.
Excellent organization skills with the ability to manage multiple, competing priorities.
Ability to adapt to a fast-paced work environment in a growing company.
Superior problem solving and organizational skills.
Ability to work independently and as part of a team.
Superior problem solving skills with ability to make decisions.
Comfortable in recommending process changes to management to achieve a better experience for members.
To apply please contact Tara Stewart at:
Phone: 902.444.3305 or fax resume to 902.444.3306 or respond to this ad with resume attached to apply. Please note: While we thank all those that apply, only qualified applicants will be selected for an interview.
|Position Type||Full Time|
|Application Deadline||May 31, 2019|
|Experience Required||1-2 years|
|Education Required||College Diploma|