Information Technology - Ottawa

MaxSys is currently looking for a Computer Application Support, Intermediate for our Federal Client.
Qualifications:
 
Education:
• Secondary school diploma is required
Experience:
• Minimum twelve (12) months within the last two (2) years:
o Demonstrated experience supporting MS Office 2010 suite (or more recent version)
o Demonstrated experience supporting MS Outlook 2010 (or more recent version).
• Minimum six (6) months within the last two (2) years.
o Providing Service Desk phone support to clients in a Windows 7/10 desktop environment.
Duties:
• Provide user advisory and information services through the NCR ServiceDesk, including responding to inquiries on NCR IT subjects of a general nature.
• Provide the initial point of contact for technical help in the case of individual users experiencing problems with the use of network hardware, software and applications.
• Conduct first-level and second-level problem determination and analysis on all client calls.
• Respond to incoming calls received by the NCR ServiceDesk, which includes problem determination, troubleshooting and responding to user problems over the telephone and using Service Desk tools (such as Remote Assistance) as required.
• Use ServiceDesk software (Assyst) to receive, log and track all trouble calls and record all actions taken, up to problem resolution.
• Update client information/address in the Assyst database as required.
• Isolate problems and give follow-up instruction as required to help reduce the overall number of trouble calls.
• Conduct follow-up activities with clients to ensure all problems are resolved to the client’s satisfaction, according to Standard of Support (SOS).
• Ensure IT security and safety policies and procedures are adhered to at all times in accordance with the Treasury Board and DND regulations and guidelines.
Language: Bilingual – Intermediate
Security Clearance: Enhanced Level
 
If you meet all the above requirements, please send your resume today to Katherine Spallin at: 
k.spallin@maxsys.ca 
 
*Please note, only qualified candidates will be contacted and the position could be filled prior to closing date. Thank you.*
MAX123
 

Position Type Contract
Application Deadline January 26, 2018
Experience Required 3 years
Job Duration Temporary
Education Required N/A