Customer Service - Mississauga

MaxSys Staffing & Consulting is currently seeking a Customer Service Representative for a client in Mississauga. As the Customer Service/Inside Sales Person, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns. PRINCIPAL DUTIES AND RESPONSIBILITIES: Offer exceptional customer service at all times Primary contact for requests by telephone or e-mail, analyze requests, provide information requested or ascertains who can best provide the information and acts as the liaison to retrieve information Follow-up on order and delivery statuses when required by client Increases sales through suggestive selling, warm calling, and keeping dealers informed of new products. Mails catalogs, enters orders, and contacts dealers to retrieve information for orders or quotations Analyzes transactions, adjusts errors, and creates return authorizations. Expedites product on behalf of dealers, within internal supply chain. Coordinates with Territory Sales Managers to satisfy dealer order. Assists with putting catalogues and pricing sheets together. Gathering/requesting and submitting documentation required by dealers Perform inventory searches through the available network and with external suppliers when required REQUIRED SKILLS/KNOWLEDGE: 2+ years’ experience in a customer service/inside sales role Customer focused Sense of urgency and ability to meet deadlines Organization skills/Multi-tasking: CSR is able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers; Excellent communication skills Strong negotiation and closing skills Highly driven and self-motivated To apply please contact Tara Stewart at: t.stewart@maxsys.ca Phone: 902.444.3305 or fax resume to 902.444.3306 or respond to this ad with resume attached to apply. Please note: While we thank all those that apply, only qualified applicants will be selected for an interview.

Position Type Full Time
Application Deadline July 31, 2018
Experience Required 1-2 years
Job Duration Permanent
Education Required College Diploma