Professional Consulting - Toronto

Our Client in the Banking and Finance Industry is seeking a Customer Service Representative for their Downtown Toronto office. This is a 6 months contract to start, possible extension OR Permanency
Manager is seeking to hire 2 resources!
Group information:
These individuals will be working with a team of 22 team members in a call center environment.

Employee Value Proposition:
This is a great opportunity for someone looking to get their foot in the door at one of the Big 5 banks and a great opportunity to expand skill sets and be exposed to different areas of the bank.

Daily Responsibilities:
• Inbound calls (30-70 calls daily) and outbound calls from/to Advisors and dealer back offices.
• Inquiries would include but not limited to account status and product information about Mutual funds, term products and Insurance.
• Conduct transactional calls
• Handle escalations
• Adhoc tasks as required

Must Have Skills:
• 0 -2 years of customer service experience ideally in a retail environment
• Excellent Communication Skills – verbal and written ****** (THIS IS VERY IMPORTANT)
• Must be customer service oriented (outgoing personality – must like talking to people)
• College diploma/university degree
• Working knowledge of MS Office (Excel, Outlook, Word, etc.)

Nice to Have Skills:
• Call Center experience within a large organization
• Previous experience in banking or FI
• Canadian Securities Course or IFIC Mutual Funds course (either completed or in progress)
• Knowledge of mutual funds, term products and insurance
• Knowledge of transfer agency record systems

• Strong Customer Service Skills
• Lots of energy
• Very self-aware
• Strong phone etiquette
• Good work ethic
• Go-getter attitude
• Detail-oriented
• Punctual
• Someone willing to grow within the department/bank
To Apply, Please send your resume to:

Position Type Contract
Application Deadline November 30, 2018
Experience Required 1-2 years
Job Duration 6 months
Education Required Bachelors