Our Client in the Banking and Finance Industry is seeking a Customer Service Representative for their Downtown Toronto office. This is a 6 months contract to start, possible extension OR Permanency
Manager is seeking to hire 2 resources!
These individuals will be working with a team of 22 team members in a call center environment.
Employee Value Proposition:
This is a great opportunity for someone looking to get their foot in the door at one of the Big 5 banks and a great opportunity to expand skill sets and be exposed to different areas of the bank.
Inbound calls (30-70 calls daily) and outbound calls from/to Advisors and dealer back offices.
Inquiries would include but not limited to account status and product information about Mutual funds, term products and Insurance.
Conduct transactional calls
Adhoc tasks as required
Must Have Skills:
0 -2 years of customer service experience ideally in a retail environment
Excellent Communication Skills – verbal and written ****** (THIS IS VERY IMPORTANT)
Must be customer service oriented (outgoing personality – must like talking to people)
College diploma/university degree
Working knowledge of MS Office (Excel, Outlook, Word, etc.)
Nice to Have Skills:
Call Center experience within a large organization
Previous experience in banking or FI
Canadian Securities Course or IFIC Mutual Funds course (either completed or in progress)
Knowledge of mutual funds, term products and insurance
Knowledge of transfer agency record systems
Strong Customer Service Skills
Lots of energy
Strong phone etiquette
Good work ethic
Someone willing to grow within the department/bank
To Apply, Please send your resume to: email@example.com
|Application Deadline||November 30, 2018|
|Experience Required||1-2 years|
|Job Duration||6 months|