Information Technology - Scarborough

Our Client in the Telco Industry is seeking a Help Desk Support for their Toronto office. This is a 12 months contract to start, possible extension OR Permanency
Do you enjoy guiding and providing your technical expertise and troubleshooting?
Are you looking for an opportunity to demonstrate your knowledge and skill?
Are you excited by the opportunity to grow your career with one of Canada’s most recognized brands where you will be surrounded by other experts in their field?
If you answered “yes” enthusiastically to these questions, we may be a challenging career opportunity for you!
The role:
Working independently to resolve IT issues for Teleco client’s On Air production, supporting newsrooms, and studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally you will participate in system maintenance, hardware upgrades, and installation and support of business applications.

Job Duties / Accountabilities:
• Mandatory shift work required including evenings, weekends and holidays
• Ability to work independently at all times
• Work with users and other technical personnel to resolve problems
• Responsible for On Air production support including newsrooms/studios/control rooms
• Knowledge of Production applications an asset (iNews, PRX, Harris systems)
• Answers telephone support requests
• Manage assigned tickets in a timely fashion
• Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
• Work with users and other technical personnel to resolve problems
• Participates in system maintenance, upgrades, etc
• Installs / upgrades business applications
• Supports remote access (Citrix, VPN, WAN) to business applications
• Supports corporate email on mobile devices
• Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:
• Minimum of 2 years’ experience with:
• Troubleshooting IT issues for Windows 7 workstations and MS Office 2010
• Knowledge of network technologies (TCP/IP VPN, DHCP)
• Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
• Experience with mobile devices and (McAfee  EMM/BES)
• Experience using SCCM (remote control console)
• Experience with Exchange Management Console – (2010)
• Experience with Active Directory
• Experience with HP Service Manager
• Strong time management and organizational skills
• Strong communication skills and ability to work well under pressure
• Diploma or Degree in Computer Studies or related field an asset.

Working Conditions:
• Hours of work are 40 hours per week (shift work). Overtime as required.
• Must be able to lift 30lbs (13.6kg), to move computer equipment.
• Bell Media is dedicated to equality in the workplace.

To Apply, Please send your resume

Position Type Contract
Application Deadline January 31, 2019
Experience Required 2 years
Job Duration 1 year
Education Required Bachelors