Information Technology - Toronto

Our Client in the Telco industry is seeking a Jr. Change/Release Manager (ITIL/Telecommunications) for their downtown Toronto office.  This is a 12 months contract to start, possible extension.
 
Change and Deployment Coordinator
The Change and Deployment Coordinator is responsible for ensuring all required changes are managed and deployed successfully into production 
The individual will report to the Senior Manager, IT Services.

The really important stuff…
• Plans and coordinated the deployment of releases in conjunction with Service Design Management Analyst, IT Operations, Development/Testing and Knowledge Management teams
• Provides technical guidance and support throughout the release process including managing known errors, early life support issues and workarounds
• Owns the standard deployment procedures and any related continuous service improvement actions
• Receives, logs and prioritizes, in collaboration with the initiator, all change requests (RFCs)
• Chairs all internal CAB (Change Advisory Board) meetings, issues the agenda and coordinates with all change stakeholders the tasks required to build, test and implement changes
• Authorizes acceptable changes after advice given by the CAB
• Issues change schedules via the Service Center
• Coordinates release documentation and communications
• To develop, document and publish Change and Release Management standards, Change and Release Management plans and procedures, ensuring that these documents are updated as and when appropriate.

The ‘Must Haves’…
Experience and knowledge as follows:
• Experience working in an IT Operations and ERP environment in the telecommunications industry
• Project management experience, 1 – 3 years, using MSProject
• Technical understanding of the SDLC, including development, quality assurance, knowledge management, testing, release and deployment, early life support
• Technical understanding of IT Operations including Service Desk, Problem Management, Data Centre, and Network Management practices
• Working knowledge of ITIL Best Practices with minimum certification of foundation in Version 3
• Ability to coordinate overnight implementation schedules

General skills
• Excellent communication, writing and planning skills required.
• Ability to work independently with minimal supervision
What else are we looking for from you…?
Experience and knowledge as follows:
Applications
• Experience in an IT operations environment in the telecommunications industry
Industry
• Knowledge of mobile telecommunications industry and systems
 
 
To Apply, Please send your resume to Desiree at: d.pinto@maxsys.ca

Position Type Contract
Application Deadline July 6, 2018
Experience Required 3 years
Job Duration 1 year
Education Required Bachelors