Information Technology - Montreal

?Must Have Skills:
• 2-3 years of help desk experience
• Experience resolving issues in relation to email (Outlook), mobile devices (Blackberry & iOS), laptops, printers, applications, hardware, Windows 7, and desktops) • Active Directory Strong Communication Skills in French and English (French calls amount to 15-20%)
Daily Responsibilities:
• Answering 25-35 technical phone calls daily in regards to issues related to email, desktop, hardware, printers, banking applications, etc.) • Logging tickets • Resolving issues • Escalating situation when necessary • Closing tickets • Interacting with internal bank clients in this role
Nice to Have Skills:
• Lotus Notes
• Dameware
• Remedy
• Desktop imaging experience
• University degree
• Experience in the financial industry
• A+ or MCSE certification
Desired Attributes:
• Excellent customer service skills
• Great technical skills
• Excellent Communication Skills (in both languages) • Good documentation skills • Detail-oriented

Position Type Contract
Application Deadline June 15, 2017
Experience Required 3 years
Job Duration 6 months
Education Required College Diploma