Information Technology - Ottawa

MaxSys Staffing & Consulting is currently seeking inANTICIPATION of an Junior Computer Application Support resource for one of our clients in the federal government.

MUST HAVE A VALID SECURITY CLEARNACE !
MUST BE BILINGUAL English & French (BBB) ?!

DUTIES MAY INCLUDE
·        Providing Travel Help Desk services in the Travel Management Unit – System Team
·        Assisting with the Travel Help Desk call center. Candidate will be on the phone with clients.
·        Verifying travel related transactions online
·        Responding to 1st level support calls and providing accurate responses
·        Opening and closing of trouble tickets
·        Participating in the maintenance of a knowledge base of problems and solutions
·        Interfacing with end users on support issues in a professional manner and respond to user demands in a specified time period
·        To provide assistance to colleagues as required
 
MANDATORY CRITERIA (resource must have the following)
·        Secondary school diploma
·        Successful completion of additional courses in computer related fieldor an acceptable combination of education, training and experience is required;
·         Minimum of one (1) year experience providing desktop computer support services;
·        Experience in dealing with clients and customers via a help desk (online and on phone);
·        Fluently bilingual in English and French (BBB).
ASSETS
·        Experience working in an Accounting Operations/Travel Management unit;
·        Experience working with the Travel Management Expense Tool (TEMT) such as HRG or Travel Axcess Voyage (TAV);
·        Experience providing user support services to travelers, travel arrangers, travel recommenders, travel approvers and processors;
·        Experience using SAP R/3 Financial System;
·        Experience with Excel, Word, Outlook;  
WORKING ENVIRONMENT
·        Willing to work overtime on short notice.
 If you feel like you meet the mandatory requirements please send your CV’s in word format to Denray Jean-Jacques at: d.jean-jacques@maxsys.ca

Please note the follow:
OnlyQUALIFIED canadidates will be contacted
This is anANTICIPATION positing (Waiting on receving this opportunity) 

Position Type Contract
Application Deadline June 2, 2017
Experience Required 1 year
Job Duration 1 year
Education Required N/A