Information Technology - Toronto

Our Client in the Telco Industry is seeking a Salesforce Analyst/Developer for their Downtown Toronto office. This is a 6-12 months contract to start, possible extension
The Salesforce Analyst/Developer is tasked with providing consistent client support throughout the implementation lifecycle. The Analyst/Developer provides a balance of functional and technical expertise and supports the Solution Architect in facilitation of analysis and design sessions with the client. The Analyst/Developer then implements the design using Salesforce declarative configuration and supporting the functional requirements for any further development required outside of declarative configuration.
The Analyst/Developer presents complex information equally well to a leadership audience or a developer community, and has hands on experience implementing functionality and can act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase.
You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.
Reporting to Manager, Product Delivery, the successful candidate will be responsible to contribute as part of a Product team in the areas of Salesforce expertise, both functional and technical.
• Significant involvement in the Analysis phases of the implementation, collecting and documenting functional requirements, and understanding and possibly re-defining business process based on the capabilities of the platform
• Building and supporting solutions on the Salesforce Platform for multiple lines of business.
• Working with Developers, Product Managers and Scrum Masters to plan implementation activities. Inform the Project Manager of any issues that might affect the project.
• Contribute to designing and documenting end-to-end functional and technical designs.
• Maintaining Salesforce best practices in terms of implementation and coding standards (versioning, quality, branches and merging, Test Coverage), Configurations etc.
• Providing prompt and complete resolution to functional challenges and business issues.
• Effective co-ordination with other team members and business team to plan and execute the implementation.
• Responsible for successful completion of unit and functional testing as well as all supporting documentation required for the Validation phase (i.e. test plans, test scripts)
• Responsible for supporting the client through User Acceptance Testing and any support for defect management during UAT process
• Involved in all aspects of Deployment phase including migration of configuration/code, production data migration, and interface go-live
• Typically, responsible or heavily Involved in the creation of end user and administrator training material, as well as potentially delivering end user training
Technical Requirements/Preferences
• Knowledgeable on the following CRM Business Processes (Sales, Marketing Automation and Strategy, Service/Call Center, Custom Application Development using the Salesforce platform).
• One of the following certifications: Certified Sales Cloud Consultant, Certified Service Cloud Consultant
• Experience and knowledge with Salesforce Communities
• Experience with Salesforce Lightning- building Lightning Components, good understanding of the aura framework
• Understanding of Salesforce integration is a plus – Apex Callouts, SOAP/REST APIs, ETL experience preferred
Experience in Project Planning, estimating time and effort is highly preferred
Formal Education & Certification
• University degree in the field of Information Technology or equivalent related job experience.
Knowledge & Experience
• 3-7 years experience
• Knowledgeable on the following CRM Business Processes (Sales, Marketing Automation and Strategy, Service/Call Center, Custom Application Development using the Salesforce platform).
• Experience working on Agile Product teams
• Excellent interpersonal and communication skills
• Ability to set priorities, manage time and work with minimal supervision
• Thrive in organizations that constantly evolve and adapt.
• Embrace collaborative sharing of knowledge within a teamwork environment
• Driven to achieving results and continuously striving to deliver the highest performance through creative thinking
Personal Attributes
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Independent and self-motivated
• You are curious, creative, biased for action and love solving problems
• Your strengths come from collaborating with others, reading and learning and sharing your knowledge with the team.
• Strong communication skills.

To Apply, Please send your resume to:

Position Type Contract
Application Deadline March 1, 2019
Experience Required 3 years
Job Duration 6 months
Education Required Bachelors