Information Technology - Toronto

Our Client in the Banking and Finance Industry is seeking a Senor Business Analyst for their Downtown Toronto office. This is a 6 months contract to start, possible extension.

This project involves centralizing all customer data, a Customer 360 project. The requirements have been written and they are currently into development. The team is now refining the requirements and developing user interface screens. This individual will be liaising with UI/UX teams, among others.

The Business Analyst is accountable to work as a liaison with the business stakeholders and project delivery teams to elicit, analyze, communicate, and document requirements for use within the project life cycle.  In addition to project work, the Business Analyst may consult with the business to help define the need for new and/or enhanced products, services, or optimized business processes and provide advice on the functionality, applicability, and usability of technology solutions to support business requirements.

Culture: This is both a collaborative and autonomous environment.

EVP: Are you a curious thinker with innovative ideas and a passion for delivering market-leading digital customer experiences? Make your mark by helping us reimagine how we interact with our customers and create the experiences that matter to them.
Responsibilities include (but are not limited to):
• Collaborates with business partners, including senior management, to define business objectives, process, and requirements in various areas.
• Ability to build current state and future state business process maps
• Analyze current flows and prepare all use cases or other necessary documents · Identifies inconsistencies and gaps within a business process description and collaborates with stakeholders to clarify and simplify complex processes
• Facilitates requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing the stated goal(s) of the session within the context of the project objectives
• Within the context of the project, leads discussions with business partners to better understand the business environment, to determine potential impacts on the project scope and objectives, and to modify the requirements management plan, if required
• Builds, sustains, and leverages relationships with individuals within his/her area of immediate responsibility when gathering, validating, and approving requirements to establish a comfort level in managing relationships and understanding business needs and assurance that a quality result will be delivered
• Determines the best approach for eliciting, analyzing, validating, and prioritizing requirements to ensure that the necessary information is captured from the relevant stakeholders to address the business needs
• Identifies and documents project requirements in order to capture required outcomes and ultimately support the business’s overall objectives
• Highlights situations and procedures that will require change management and works with business and user to determine best course of action
• Adheres to and ensures that others adhere to the organization’s Requirements Management Process to support the organizational standards and ensure consistency of deliverables
• Ensures all necessary stakeholders are engaged in communications between the Information Technology (IT) project team and the business to help identify who should be involved in the identification and development of the requirements
• Participates in the full development life-cycle, including requirements change requests, clarifications with developers and quality assurance analysts and guidance for business user acceptance testing (UAT)

Top skills/experience:
• 5+ years of experience as a BA/Business Consultant within a financial institution · Demonstrates solid business knowledge of the Finance/Banking industry · Demonstrates knowledge of technologies supporting business applications · Possesses advanced knowledge of specialized, professional requirements management functions and methods and system development life cycle.
• Strong Documentation Skills (Capable of writing clear and well-structured business documents) · Strong MS Office Skills (Word, Excel, Project, Outlook, Visio) · Strong facilitation and presentation skills · Ability to identify business needs and appropriate solutions · Possesses advanced problem-solving and analytical skills · Is able to communicate with varying stakeholders in different situations (e.g., one-on-one interviews, formal requirements gathering sessions, etc.)

Nice to have skills/experience:
• Knowledge of banking systems including:  Online banking systems, Back office Call Centre/Branch systems, CRMs such as Optimizer,, IVR systems, etc., would be an asset · Experience with regulatory reporting and financial systems · Demonstrates knowledge of agile practices including, scrum/iterative delivery, epics/user stories, staged deliveries, test driven development

Soft Skills:
• Possesses solid influencing and negotiating skills · Strong leadership skills · Very analytical and detail oriented · Ability to handle multiple tasks simultaneously
• Is able to adeptly manage change and cope with complex and ambiguous situations · Proven ability to drive a delivery
• Possesses a university degree/college diploma in a relevant discipline
To Apply, Please send your resume to Asha at:

Position Type Contract
Application Deadline August 10, 2018
Experience Required 4 years
Job Duration 6 months
Education Required College Diploma