Senior Call Center Representative
Full Time, Downtown Toronto
INTERVIEW SPOTS AVAILABLE FOR
THURSDAY AUGUST 9TH , FROM 9am-4pm
Email email@example.com to secure your time slot
About our Client:
********* is an innovative Fintech Company that provides services and unsecured financial products to consumers via a safe and secure online platform. ********* was founded in 2011 in Toronto, to remove the complexity and bureaucracy that people often experience while trying to borrow money and provide an underserved population with unsecured credit in a respectful way and with extraordinary service. Our goal is to provide our customers with a simple and convenient process! Our organization has experienced phenomenal growth and thrives on an entrepreneurial spirit, passion and top-tier talent.
Handle inbound and outbound calls.
Use multiple web based applications for investigation and verification.
Answer existing and potential customer questions.
Communication of appropriate course of action to clients in a professional manner.
Build customer confidence in the services offered by the company.
Work as a team to obtain group and individual goals.
High School Diploma or equivalent, college diploma preferred.
Excellent verbal and written communication skills.
Bilingualism in English and Spanish is an asset.
Exceptional customer service skills; able to build rapport with clients.
Good knowledge of Word, Excel, Outlook and Internet.
Minimum of 2 years of call center experience.
Previous sales/customer service experience is preferred.
Able to prioritize workload, handle high-volume calls while maintaining a professional and personable approach.
Demonstrated ability to thrive in a fast-paced and goal-oriented environment.
What the client offers
Growth and development opportunities
Great Downtown location (right on the subway line and access to GO Station)
|Application Deadline||August 17, 2018|
|Experience Required||2 years|
|Job Duration||1 year|