Customer Service - Toronto

Senior Call Center Representative
Full Time, Downtown Toronto
Email to secure your time slot

About our Client:
********* is an innovative Fintech Company that provides services and unsecured financial products to consumers via a safe and secure online platform. ********* was founded in 2011 in Toronto, to remove the complexity and bureaucracy that people often experience while trying to borrow money and provide an underserved population with unsecured credit in a respectful way and with extraordinary service.  Our goal is to provide our customers with a simple and convenient process! Our organization has experienced phenomenal growth and thrives on an entrepreneurial spirit, passion and top-tier talent.

• Handle inbound and outbound calls.
• Use multiple web based applications for investigation and verification.
• Answer existing and potential customer questions.
• Communication of appropriate course of action to clients in a professional manner.
• Build customer confidence in the services offered by the company.
• Work as a team to obtain group and individual goals.

• High School Diploma or equivalent, college diploma preferred.
• Excellent verbal and written communication skills.
• Bilingualism in English and Spanish is an asset.
• Exceptional customer service skills; able to build rapport with clients.
• Good knowledge of Word, Excel, Outlook and Internet.
• Minimum of 2 years of call center experience.
• Previous sales/customer service experience is preferred.
• Able to prioritize workload, handle high-volume calls while maintaining a professional and personable approach.
• Demonstrated ability to thrive in a fast-paced and goal-oriented environment.
What the client offers

• Employee benefits
• Employee perks
• Growth and development opportunities
• Great Downtown location (right on the subway line and access to GO Station)

Position Type
Application Deadline August 17, 2018
Experience Required 2 years
Job Duration 1 year
Education Required N/A