Our client in Banking and Finance department is seeking a Service Representative for the Downtown Toronto Office. This s a 6 months contract to start, possible extension.
Settlement department – settle foreign exchange trade.
The team consists of 16 people (junior and senior) – divided into 4 mini teams handling the following areas: trades in Canada, trades in US, electronic platforms dealing with high profile customers, and the accounting team. There are tight deadlines to meet and volumes fluctuate.
EVP (Employee Value proposition):
This can be seen as a learning opportunity to learn the industry. This is would be a perfect opportunity for someone looking to get their foot in the door. There is also opportunity for networking within the bank ; this individual would have the opportunity to get exposure.
RESPONSIBILITIES INCLUDE (but are not limited to):
A. Product & Process
-Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
-Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis.
-Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures.
-May resolve escalated work or issues from more junior staff, where applicable.
-Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities.
-Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
-Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
-Provide on-the-job assistance and training to others, as requested.
B. Risk & Control
-Escalate issues that require resolution by more senior team members, as per guidelines.
-Identify potential risk situations/ impacts, and make recommendations or escalate to the manager.
-Review transactions and requests for compliance with regulatory and Bank requirements, as required.
-Monitor production logs and schedules to ensure key controls are followed and exceptions are actively pursued; escalate to the manager as appropriate.
-Provide information for regulatory reporting and audit queries.
-Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls.
-Ensure adherence to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.
-Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.
-Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
TOP SKILLS / EXPERIENCE:
– Strong verbal and written communication skills – Fluent in English
– Speed and accuracy
– Ability to think on their feet – good critical thinker
NICE TO HAVE SKILLS/EXPERIENCE:
– College Diploma/University Degree
– 2-3 years in a related field or FI
– MS Office (Excel)
– Knowledge of FX
-Good analytical and problem-solving skills -Good investigation skills -Good prioritization skills -Good organizational skills -Good customer service and relationship management skills -Good written and oral communication skills -Ability to multi-task in a fast-paced environment
To Apply, Please send your resume to Kritika at: email@example.com
|Application Deadline||July 13, 2018|
|Experience Required||2 years|
|Job Duration||1 year|