Professional Consulting - Toronto

Our Client in the Banking and Finance Industry is seeking a Service Representative for their Downtown Toronto office. This is a 6 months contract to start, possible extension OR Permanency

This is the support team for the call centre and branch network, relating to after sales for credit card customers.
This team is responsible for supporting requests that come through the call centre for after credit card sales and for thousands of cards and statements that are returned and not delivered to the client for various reasons and ensuring items are actioned accordingly.

CULTURE: This is a collaborative environment.
EVP (Employee Value proposition): An opportunity to work in one of the largest banks in Canada.

RESPONSIBILITIES INCLUDE (but are not limited to):
• Sorting through and inputting a high volume of mail that comes back from the postal services (US &
• Canada) including credit cards, statements, PINS etc. to avoid fraudulent concerns on cards that are not properly delivered.
• Email correspondence as required
• Access the reports that reflect where cards get rejected, updating the address on the account and fix the addresses so that it doesn’t affect cards or statements from going on
• Processing Name changes – process the data based on the reports
• Processing add ons
• Processing statement reports
• Ad hoc tasks as required
• Backing up requests from the call center as required

• 0 – 2 years relevant work experience processing a high volume of items/changes
• Basic computer skills specifically with Microsoft Office (Word, Excel)

• Experience in banking systems – TSYS
• Previous exposure working with financial institutions

• Excellent written communication skills
• A good team player
• Keen attention to detail

• High school diploma is mandatory
• College diploma is preferred

To Apply, Please send your resume to:

Position Type Contract
Application Deadline November 21, 2018
Experience Required 1 year
Job Duration 6 months
Education Required College Diploma