Professional Consulting - Toronto

Our Client in the Banking and Finance Industry is seeking a Servicing Analyst for their Downtown Toronto Office. This is a 6 months contract to start, possible extension.
The Servicing Analyst will be responsible for answering phone inquiries related to Account Opening and Maintenance functions, and adhering to all requirements.

Daily Duties
• Fulfill routine and frequently non-routine tasks related to internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities.
• Solve more complex issues efficiently and effectively in accordance with Bank and industry standards.
• Follow procedures to resolve internal business partner and/or external customer inquiries/ requests and issues.
• Operate within a highly regulated external environment and ensure sound management of significant financial risk associated with the transactions under management.
• Will need to investigate, correct and escalate where necessary

Top 5 skills:
1. Industry knowledge – IIROC, AML, QI, FATCA, KYC
2. Product Knowledge – Transfers, Mutual Funds, Registered/Non-Registered
3. Strong communication skills both verbal and written
4. Intermediate MS Office Skills
5. Strong attention to detail

Nice to Have’s:
1. Bi-Lingual in French. Both verbal and written
2. Computer savvy and able to pick up new technology quickly
3. Must be able to work in a team environment
4. Experience working with a heavy workflow would be an asset

Education/Experience: High School Diploma, College/ university preferred. or equivalent. 2-3 years related experience required.
To Apply, please send your resume to:

Position Type Contract
Application Deadline October 12, 2018
Experience Required 3 years
Job Duration 6 months
Education Required Bachelors