Information Technology - Toronto

Our client in the banking industry is looking for Technical Specialist (App Support Analyst) having strong background in providing Technical support and configuration management of the Hiperos/Risk Assess application.
Request ID: 30788-1
Start/End Dates: 5/20/2019 – 11/19/2019
Work Location: TORONTO, ON – 55 Bloor Street West
Job Title: Technical Specialist – App Support Analyst – Int
LOB: procurement
Estimated Start Date: ASAP
Length of Contract: 6 months
Possibility of Extension: potential
Possibility of FTE: potential
Working Hours: 830-5 (m-f)
Working Location: 55 Bloor 11th floor
Dress Code: business casual (DFDYD)
Group information and how they fit in with the rest of the bank(working with other groups within the bank):
• Technical job but resides in the business side at Client’s Procurement (cost savings function for the bank)
• Role is in grey area between business and technology
• Provides technical support of Procurement and other applications
• Research, analysis and implementation of configuration and integration changes across various applications
• Translates business needs and priorities into technical requirements
• Provide technical consultation to internal and external business partners
Candidate Value Proposition (CVP):
• Varied experience, candidates would be able to work on a variety of different projects
• Participating in, supporting and leading group initiatives
• Group is able to provide value to other LOBs via consultation and support
• High visibility, interact with other LOBs
Team Culture:
• Made up of 10-12 people
• Mostly in Toronto
• Very diverse backgrounds
• Diverse skillset
• Flexible with work life balance
Role/ Responsibilities Include (but are not limited to):
• Technical support and configuration management of the Hiperos/Risk Assess application
• Resolving L2 tickets
• Identifying and providing guidance on business process issues and recommending technical and/or process solutions
• End-to-end delivery of configuration change requests, including analysis, requirements gathering, development, testing and change planning
• Creates business requirements documentation, technical specifications and training material for relevant changes
• Day to day project support on multiple initiatives
Must-Have Skills:
• Experience with the Hiperos/Risk Assess application
• Understanding of programming language (java script, html, etc.).
• Knowledge of SDLC
• BA experience – being able to convert business requirements into technical requirements is a must
• Analytical and problem solving skills
• Understanding of the Supplier Lifecycle
• Understanding of Third Party Risk Management
• Ability to balance multiple priorities at once
• Customer service experience (Support or other)
• Change management experience (technical or small initiatives experience)
• Project Management experience
Soft Skills:
• Self-driven, ability to take initiative
• Adept at work independently and with team
• Excellent communication skills
• Ability to simplify complex concepts
Educational Requirements:
• Undergraduate /college degree ideally in comp. sci or business
• BA and/or ITIL certification an asset

Position Type Contract
Application Deadline May 31, 2019
Experience Required 2 years
Job Duration 6 months
Education Required Bachelors