Customer Service - Ottawa

 Bilingual/ Unilingual Call Center Call Center Operator
Job Description:
Currently looking for a for a CSR individual who has experience working in a call center environment.
Job Requirements
Skills Required
• Must be mature and able to deal with difficult callers.
• Proficient keyboarding skills.
• Must be able to work in a structured environment.
• Must have prior call center experience (inbound/outbound).
• Must have strong attendance record
• Ability to sit for long periods of time.
CSR Duties (but not limited to)
• Responsible for answering for various types of companies following a client defined script.
• Ensures the accuracy of all info taken
•  Deals with callers in a polite and professional matter. Shows caller interest and empathy
•  Records client temporary instructions while the client is on the line. Does not hang up with the client until the information is typed and saved.
• Respects confidentiality policies.
• Directs On Call concerns  to the correct person (supervisor, administration)
• Answers basic client message inquiries
• Performs other duties as required.
• Does data entry for specific clients (as requested by the
Shift Supervisor).

Starting Pay: $13.50 per hour
Contact Us
If interested and meet all qualifications please send your resume to the email address provided below
Please note, that only qualified candidates will be contacted. Thank you for your application!

Position Type
Application Deadline November 27, 2017
Experience Required 1 year
Job Duration 1 year
Education Required N/A